Shipping Policy
SOLSTICELAB TRADING CO., LTD——Shipping Policy
Welcome to choose SOLSTICELAB TRADING CO., LTD's women's shoes. To ensure that you can receive your favorite products smoothly, we have formulated the following shipping policies for the EU region.
1. Shipping method and time
Express service: We cooperate with well-known international express companies, such as DHL, FedEx, etc., to provide you with fast shipping services. Generally, from the date of shipment, you can receive the goods in most parts of the EU within 20-40 working days, but the specific time may fluctuate due to factors such as destination and customs clearance process.
2. Shipping costs
We will charge corresponding shipping costs according to different shipping methods and destinations. The specific costs will be automatically calculated and displayed by the system during your order process.
Remote area surcharge: For some remote areas in the EU, such as some islands and mountainous areas, additional remote area surcharges may be incurred, which will also be clearly displayed on the order settlement page.
3. Customs clearance and taxes
Customs clearance process: All goods shipped to the EU must go through the customs clearance procedures of the EU customs. We will attach detailed product information and related documents in the package to assist the customs to complete customs clearance smoothly. However, the customs clearance time may vary depending on factors such as customs workload and product types. It generally takes 1-3 working days. In special circumstances, it may be extended to 5 working days or even longer.
Tax and fee burden: According to relevant EU regulations, imported goods may incur tariffs, value-added tax (VAT) and other taxes. These taxes are calculated by the local customs of the EU based on the value and type of the goods, and must be borne by the recipient. We cannot estimate the specific tax amount. It is recommended that you consult the local customs or relevant tax authorities before placing an order to understand the possible taxes and fees. When the package arrives at the EU customs, the customs will notify you to pay the corresponding taxes and fees. Only after the taxes and fees are paid, the package will continue to be delivered.
4. Shipping Tracking
Order Number Inquiry: Once your order is shipped, we will send you a shipping notification containing the shipping number via email (sent to the email address you reserved when placing the order). You can use the number to check the shipping status of the package on the official website of the corresponding courier or post office to understand the location and delivery progress of the package in real time.
Customer Service Assistance: If you encounter problems in the process of checking the shipping status, or have any questions about the shipping status of the package, you can contact us at any time through the online customer service function of our website (sllabtrading.com) or send an email to Dusvemosa@gmail.com. Our customer service team will serve you wholeheartedly and assist you in following up the shipping status of the package.
5. Special Situation Handling
Address Change: If you need to change the delivery address after placing an order and the package has not been shipped, you can contact us through the above customer service channels as soon as possible, and we will try our best to assist you in changing the address; if the package has been shipped, we cannot guarantee that the address can be successfully changed due to the complicated process and additional costs involved in the address change during transportation, but we will try to communicate and coordinate with the transportation company, and you may need to bear the additional costs incurred.
Delayed or lost packages: Although we work with reliable transportation partners, packages may still be delayed or lost during transportation. If your package has not arrived within the estimated delivery time, you can first check the latest status through the shipping order number. If the package shows that it has been stagnant for a long time or there are abnormalities, you can report it to us and we will investigate with the transportation company. If the package is confirmed to be lost, we will reschedule the shipment or negotiate a refund for you after providing relevant supporting documents.
6. Environmental protection measures
Packaging material selection: In response to the EU's environmental protection initiative, we give priority to recyclable and degradable materials in transportation packaging. For example, paper packaging boxes are used instead of plastic packaging, and the internal cushioning materials use environmentally friendly paper fillers or degradable foam to reduce the impact of packaging waste on the environment.
Transportation mode optimization: We will comprehensively consider factors such as product weight, volume, destination, etc., reasonably select transportation methods, and give priority to transportation options with lower carbon emissions. For example, rail transportation will be one of the preferred options when possible. At the same time, we work closely with transportation partners to promote them to continuously optimize transportation route planning, improve transportation efficiency, and reduce energy consumption and carbon emissions.
We are committed to providing you with high-quality, efficient and environmentally friendly transportation services to ensure that you receive satisfactory goods as soon as possible. If you have any questions or suggestions about this transportation policy, please feel free to contact us.