Privacy Policy
SOLSTICELAB TRADING CO., LTD——Privacy Policy
Welcome to the website (sllabtrading.com) and related services of SOLSTICELAB TRADING CO., LTD (hereinafter referred to as "we") . We are fully aware of the importance of user privacy. This Privacy Policy aims to explain to you how we collect, use, store and protect your personal information, as well as the relevant rights you enjoy. Please read this policy carefully before using our website and services to understand how we handle your personal information.
I. Scope of Application
This Privacy Policy applies to the personal information you provide through our website (sllabtrading.com), email ([email protected]) and other interactions with us.
II. Information Collection
(I) Information you actively provide
When you register an account on our website, place an order to purchase products, subscribe to news information, participate in a questionnaire or contact us by email, we may collect your name, email address, contact number, delivery address and other information in order to provide you with corresponding services, such as processing orders, delivering goods, responding to inquiries, etc.
When you use our services, you may actively provide us with other information, such as your product preferences, feedback, etc., which will also be collected by us.
(II) Automatically collected information
When you visit our website, we may automatically collect some information through technologies such as cookies and log files, including but not limited to your IP address, browser type, operating system, access time, visited pages, etc. This information helps us understand how users use our website, so as to optimize website performance and user experience.
III. Information use
We collect your personal information mainly for the following purposes:
Provide you with products and services, including processing orders, arranging delivery, and providing after-sales service.
Communicate with you, such as sending you order confirmations, product updates, promotional information, etc. (You can choose to unsubscribe at any time).
Improve our products and services, optimize product design, website functions, etc. based on user usage and feedback.
Ensure service security, prevent fraud, and maintain the normal operation of the website.
Comply with the requirements of laws and regulations and fulfill relevant obligations.
IV. Information Protection
We attach great importance to the security of your personal information and have taken a series of reasonable security measures to protect your information, including but not limited to:
Use encryption technology to protect the security of your personal information during transmission.
Limit the scope of personnel who can access personal information and only authorize necessary employees to access when performing their duties.
Perform security checks and maintenance on information systems regularly to prevent security vulnerabilities.
Despite the above security measures we have taken, there are uncertainties in the Internet environment and we cannot fully guarantee the absolute security of your personal information. If a security incident such as information leakage occurs, we will take remedial measures in a timely manner in accordance with the requirements of laws and regulations and notify you and relevant departments.
V. Information Sharing
We will not share your personal information with any third party except in the following circumstances:
Obtain your explicit consent.
In order to provide products or services, share necessary information with our partners (such as logistics companies), but these partners will be required to comply with confidentiality obligations and can only use your information for relevant purposes.
According to the requirements of laws and regulations, and the orders of judicial or administrative agencies, we have to provide your personal information to third parties.
VI. Your Rights
You have the following rights to your personal information:
Right of access: You can ask us to provide a copy of your personal information at any time, and we will respond within a reasonable time.
Right to correction: If you find that your personal information is wrong, you have the right to ask us to correct it.
Right to delete: In compliance with laws and regulations, you can ask us to delete your personal information, such as when your information is no longer needed for the purpose of collection, or you withdraw your consent.
Right to withdraw consent: If you have previously agreed to our collection and use of your personal information, you can withdraw that consent at any time, but this may affect your use of some of our services.
If you want to exercise the above rights, please contact us through our email [email protected], and we will process your request within a reasonable time.
VII. Policy Updates
Our privacy policy may be updated according to changes in laws and regulations, business development, etc. When the policy changes, we will post the updated privacy policy on the website and notify you by appropriate means. Please check this policy regularly for the latest information.
VIII. Contact Us
If you have any questions, comments or suggestions about this Privacy Policy, please contact us through the following methods:
Website: sllabtrading.com
E-mail: [email protected]